We apply human factors principles and human-centered design methodologies to optimize the interactions between people, management systems, work processes and technology. These principles and methodologies produce solutions that account for the fact that human performance is dependent on perceptual and cognitive abilities, physiological constraints, innate traits, acquired knowledge and learned behaviors.
Every project is unique and we collaborate with the client at the outset to first understand their needs and then craft the appropriate scope of work, based on the client’s project needs. For the majority of our service areas and subsequent projects, we typically are required to do one or more of the following: facilitated vision development, assess gaps in existing practices, educate clients on the key factors contributing to operational excellence, collaborate with client personnel on solution development, and evaluate the effectiveness of design implementations.
Depending on the specific project scope, we will often start with the assessment of current practices against industry standards and ASM guidelines, identify appropriate requirements for the given Service area, conduct consensus-building educational workshops when required, generate the direction-setting documents, such as HMI style guide or control room functional design, and work with the clients on generating the detailed specifications required of the project. In some cases, our team may participate in the implementation and commissioning of the solutions. In other instances, such as with control room design or procedure management system design, we may deliver the necessary documents the client then uses as the basis for hiring an architectural firm or other vendor company to deliver the final solution.