Our Services

Our team has conducted over 200 projects and studies with clients in the process industries, including refining, petrochemicals, oil & gas, pipeline operations, electric power generation, and mining. Our Services revolve primarily around the console and field operations roles in the plant environment. While not every project will require every Service that HCS offers, a possible progression of our Services are listed below:

  • Operations Practices Assessment includes not only the operations practices assessment but also procedure management system design and operator training system design
  • Staffing Level Assessment includes console operator staffing, field operator staffing, and scenario-based risk assessment
  • Workplace Design includes the design of the console, control room, and control building
  • Human-Machine Interface Design includes operator interface design, alarm system design, and alarm sound design. HCS offers several specific products in this Service area as well, including the HCS Advance Operator Interface™ and the HCS Alarm Sounds for Multi-Console Control Rooms™

Related Products

The HCS Advanced Operator Interface™ solution features a suite of user interface elements and techniques that embody effective human factors principles that have been demonstrated to improve console operator performance. Our product features HCS Situation Awareness Interface Shapes™ designed specifically for Console Span-of-Control Overview displays that present critical status information to effectively support the console operator’s at-a-glance monitoring of the ‘big picture’. Download .pdf for more information.

The HCS Alarm Sounds for Multi-Console Control Rooms™ feature a suite of console-specific alarm sounds that simultaneously differentiate between console locations as well as alarm priority. Console operators participated in usability studies during the design and testing of this product.  Download .pdf for more information.

Some of Our Clients

Our staff has worked in and around industrial production facilities for over thirty years. In that time, we have provided consulting services to over one hundred sites, including some of the best-known companies in the world.

  • Aughinish Alumina
  • Aux Sable Liquid Products
  • BP
  • British Sugar
  • BASF
  • Caltex
  • Celanese
  • Cenovus
  • Chevron
  • Citgo
  • CNRL
  • Coffeyville Energy Resources
  • ConocoPhillips
  • DTE Energy
  • DuPont
  • Eastman
  • ExxonMobil
  • Fina
  • Husky
  • K+S Potash
  • Marathon
  • MeadWestvaco
  • Motiva
  • Nexen
  • NOVA Chemicals
  • OPTI Canada
  • Phillips 66
  • Sasol
  • Shell
  • Sunoco
  • Tesoro
  • Wintershall
  • Wisconsin Public Service
  • Wynnewood
  • Worsley Alumina